Monitoring & Inventory
Our free remote monitoring technology
allows us to keep an eye on your printers and manage your toner
inventory for you, making your life easier and our service more
responsive. It notifies us of printer problems, often before
your users are even aware there is a problem, and keeps track
of your inventory so you don’t
Is there a security risk? No, we use an industry
standard printer monitoring program that resides inside your firewall,
so absolutely no penetration or modification. We simply configure
the program to send us printer alerts and status reports using
your normal email services.
How does it work? We
developed proprietary software that loads your e-mail into our
client database, where a work order or delivery ticket is generated.
You don’t have to call and
tell us a printer is broken, we typically know before you do. You
don’t have to call and request a toner delivery, we are constantly
tracking page usage and projecting toner requirements.
Is it hard to set up? No, it usually takes all
of 30 minutes. An Uptime Resources representative assists your
IT admin in installing and setting it up over the phone.
Can you use it to provide reports? Yes, we generate
monthly or quarterly reports detailing your usage, repairs and
If you would like to know more we would be happy to talk to you.
You can reach us at (415) 348-9900 or toll free (888) 291-2100.