High Technology Firm Dramatically Reduces Printer Support Costs!
Netopia, a global leader
for hub /router technologies for networks and the internet, has
over 300 employees, most based in Emeryville. There are 50 networked
printers in the three Bay Area locations. The talented IT staff had no training in
printer repair and was hard pressed to keep up with the ever changing
technology and rapid growth of the company. They needed a
printer management solution that not only cuts costs, but also
allowed them to focus on the more difficult issues that they were
maintenance costs were eliminated “saving over $ five figures
per year”. Immediate on-site printer support and “just-in-time” delivery
of toner supplies – all consolidated under one vendor, one
printer management program.
Network Administrator Eliminates Printer Support Expenses
Woodruff-Sawyer & Co.
is one of the largest independent insurance brokerage firms in
the US, with over 200 employees and 38 networked printers. The
small IT staff needed to find a way to extend the life of their
printers, dramatically reduce the printer support costs and yet
still be able to add the new printers needed to support their company's
Results: Reduced printer costs by 33% while adding 15 additional
printers and freeing up valuable IT staff time for other challenges.
Creating More Resources on a Limited Budget!
How does a public institution such
as the San Francisco Public Library, with limited funding and
staff resources, provide state of the art technology services
such as free on-line computers for general public use and on-site
WIFI access in 27 branch locations? Not an easy task. The IT
staff support approximately 1200 computers and 50 servers. Over
40% of the computers are dedicated to public use and connected
to shared laser printers. They were spending about a quarter
of their time on printer issues.
The Results: 25% more staff time. Quality
printer support and “peace
of mind” included for free with supplies - at the same cost
as they were spending before on just toner alone.
Restoring confidence in the IT department!
Filice, Brown, Eassa & McLeod LLP is a successful law firm managing cases for companies like Bayer, Ford, Chevron, BART, Dow Chemicals, and General Motors. With a staff of approximately 40 attorneys and over 100 users, the new IT management needed to restore credibility after a lengthy period of unsatisfactory internal support. Printer problems were undermining user confidence and draining scarce IT staff time needed for the more immediate goals of application upgrades and improving the network & document management systems.
The Result: Savings
of $4,000-$5,000 per year. Improved levels of customer satisfaction.
Allowing the IT staff to get the network infrastructure up to speed,
upgrade applications and put the new document management system
is in place.