The Organization: San Francisco Public Library
Mention the 125 year old San Francisco Public Library (SFPL) to anyone in the world of librarians, bibliophiles, or politicians and their next thought will probably be associated with technology.
In ways not imaginable a few years ago, the San Francisco Public Library has transformed itself, using technology to enhance public access to information. From its celebrated new Main Library building and 26 branch locations, the SFPL system provides the traditional services one might expect from a world class library - plus services such as free on-line computers for general public use and on-site WIFI access.
The Problem: Overburdened IT staff and limited resources
How does a public institution such as the SFPL, with limited funding and staff resources, provide state of the art technology services for the general public in 27 locations?
“After the first year warranty expired, we were left to fend for ourselves when printer problems occurred,” says Vivian Pisano, Chief of Information Technology.
Not an easy task. The IT staff must support approximately 1200 computers and 50 servers connected on parallel networks. Over 40% of the computers are dedicated to public use and connected to shared laser printers.
TheSolution: Unlimited free maintenance & repair; guaranteed 4 hour on-site service!
Uptime Resources was able to demonstrate that its comprehensive printer management services, including unlimited free maintenance and repair service, actually cost the same or less than they were already paying for just the toner supplies alone.
The program features guaranteed 4 hour onsite response and free maintenance & repair service, including all parts and labor. All products and services are backed by an unconditional “no questions, no quibbling” 100% money back guarantee. So there is no risk.
The Result: 25% more staff time
According to Pisano and Thomas Chu, the IS Administrator, the main benefit of the Printer Umbrella program is the time it frees up for the staff to accomplish other tasks.
“We were spending about a quarter of our time on printer related support,” says Chu. “This program saves us a lot of time and it’s great to have just one vendor for both service and toner supplies.”
The San Francisco Public Library now has more than 100 laser printers on the program. Uptime Resources is supporting both the Main branch and the 26 neighborhood branch libraries.
How does this compare to the former situation when all that they received was toner?
“Thanks to the program, we don’t have to be as involved in the daily routine task of running the printers. The program saves us one employee and on storage space,” and adds Pisano, “For more or less the same expense (as before), we have now good technical assistance and some peace of mind,”